Shipping & Returns
Shipping Policy
Shipping Policy
At Pawtags NZ, we use NZ Post to send orders throughout New Zealand.
Processing & Dispatch
We aim to have orders ready and dispatched as quickly as possible.
Custom ID tags are generally made and ready for dispatch within 24 hours, unless otherwise discussed with you.
Once your order has been dispatched, you will receive a tracking number so you can follow your parcel's progress directly through NZ Post.
NZ Post Delivery
Once your parcel has been handed to NZ Post, delivery is handled through their postal and courier network. Delivery timeframes are estimates and can sometimes be affected by weekends, public holidays, weather, high volumes, rural delivery or unexpected delays within the NZ Post network. NZ Post confirms that its delivery targets are guides rather than guaranteed delivery times.
Please keep your tracking number handy and use it to check the latest delivery updates.
Delayed or Missing Parcels
If your parcel appears to be delayed, please contact us and we will be happy to help where we can.
As the sender, Pawtags NZ can raise an enquiry with NZ Post regarding parcels that are missing, damaged or have not arrived as expected. NZ Post requires the sender to lodge enquiries or claims for these issues.
Please understand that once your parcel has been dispatched, we cannot control the delivery route, timing or actions of NZ Post. We will, however, do our best to assist you if something goes wrong.
Incorrect Delivery Details
Please make sure your delivery address and contact details are correct before completing your order.
Pawtags NZ is not responsible for delays or additional costs resulting from an incorrect or incomplete address supplied at checkout.
Important
By placing an order with Pawtags NZ, you acknowledge that your order will be delivered using NZ Post and that delivery timeframes are estimates rather than guaranteed timeframes.
We will always do our best to get your order made, packed and on its way to you as quickly as possible. Once it is with NZ Post, we'll help where we can, but delivery is ultimately handled through the NZ Post network.
Nothing in this policy limits or excludes any rights you may have under the New Zealand Consumer Guarantees Act 1993.
Return & Exchange Policy
Refunds & Returns Policy
At Pawtags NZ, many of our products are made especially for you and your pet. Because of this, our returns policy depends on the type of product purchased.
Custom ID Tags
All custom ID tags are personalised and made specifically to your requirements.
Because of their custom nature, we do not offer refunds, exchanges or returns on custom ID tags if you change your mind, select the wrong design, colour, size or provide incorrect details when ordering.
Please carefully check your pet's details and selected options before placing your order.
If we have made an error with your custom ID tag, please contact us so we can work with you to resolve the issue.
Harness, Lead & Collar Sets
We want you and your pet to be happy with your purchase.
If a harness, lead or collar is found to have a manufacturing fault, arrives damaged, or breaks due to a product fault, please contact us as soon as possible with details and photos where appropriate.
We will assess the issue and, where applicable, arrange a replacement or another suitable resolution.
We do not accept returns or provide refunds where the incorrect size has been selected by the customer. Please carefully check the sizing information before ordering to ensure you choose the correct size for your pet.
Before Ordering
Please take care when selecting:
- Your pet's size
- Harness, collar or lead sizing
- Tag shape and size
- Tag colour and finish
- Engraving details and spelling
- Any other personalised options
If you are unsure about sizing or have any questions before ordering, please get in touch — we're happy to help where we can.
Contact Us
If you believe your item has a fault or has arrived damaged, please contact Pawtags NZ with your order details and a description of the issue.
We will always do our best to resolve genuine product faults fairly and reasonably.
Pawtags NZ reserves the right to assess each return or faulty-item claim individually.
This policy does not exclude or limit any rights you may have under the New Zealand Consumer Guarantees Act 1993.
